Question 1

Where is your facility located?

Accepted Answer

We are located at 2550 Dry Creek Road, Paso Robles, California 93446. Paso Robles is located half-way between Los Angeles and San Francisco. Paso Robles is the third largest wine producer in California following Sonoma and Napa Valley.

Question 2

How does pricing work?

Accepted Answer

We offer a single, base package for all our customers. This package include the following services:  240 bottles (20 cases) of wine comprising one of the following varietals - Cabernet Sauvignon, Chardonnay, Moscato, and Grenache (rosé option).  Consultation with our winemaker and TTB (government) label certification.  Professionally-designed wine label with premium cork and foil (total packaging cost not to exceed $5.60 per bottle).  State-of-the-art bottling operation and temperature-controlled case good storage.  Invitation to visit the winery and partake in winery tour.  At the request of clients, we are able to source specialty varietals including: pinot noir, merlot, grenache, petite verdot, zinfandel and more. Also at client request, we can add higher-priced details to the wine label which will be billed seperately. Custom options are subject to additional charge.

Question 3

Why does the program include 240 bottles?

Accepted Answer

One standard barrel of wine holds 59 gallons. This translates into 25 cases or 300 bottles of wine. All wine “lots” experience gallonage loss during the process of filtration and bottling. After subtracting this loss, Bespoke customers are guaranteed to received 20 cases of wine (240 bottles). In addition to this guaranteed quantity, we're often able to bottle more wine including partial cases. The average bespoke customer receives 21-22 cases.

Question 4

I see the word "varietal" on your website. What does that mean?"

Accepted Answer

Varietals are specific types of wine. Some popular varietals include Chardonnay and Cabernet Sauvignon. Fun fact - many popular varietals were developed through the breeding of two “parent” varietals. For example, Cabernet Sauvignon was created through the breeding of Cabernet Franc and Sauvignon Blanc. The Bespoke program requires winemakers to choose one varietal.

Question 5

How do I get started?

Accepted Answer

To get started, each customer must complete our "service agreeement" and pay a 40% deposit ($2,800). You can view the contract HERE. You can also complete the our credit card authorization form HERE.    We accept all major credit cards. We also accept check, cash and wire transfer.

Question 6

What happens after my wine is bottled?

Accepted Answer

Once your wine it bottled, it is stored in our temperature-controlled case good storage area. We offer two weeks of free case good storage. After those two weeks, we charge customers a storage fee of $1.00 per case, per month.

Question 7

Do you offer case good storage?

Accepted Answer

Yes, the fee is $1.00 per case, per month.

Question 8

Do you provide fulfillment services?

Accepted Answer

We do not provide fulfillment services at this time. However, we are able to recommend quality vendors within the California central-coast region.

Question 9

What is the cost to re-order?

Accepted Answer

Since all winemaking, label design, and TTB approval costs have been completed during the first Bespoke order, most clients are able to re-order at a substantial discount. More customers are able to re-order at $15-$16 per bottle ($3,600 - $3,840).

Question 10

If I want to produce more than one type of wine (varietal), how does that work? Is there a discount?"

Accepted Answer

Each Bespoke package requires customers to develop a single “varietal” or type of wine. This creates limitations for people interested in developing a larger assortment of wine, or even a red and white wine simultaneously.   Purchasing less than one barrel of wine results in “headspace” allowing oxygen inside the barrel turning the wine into vinegar. To avoid this issue, we require all customers to order a minimum of one barrel.   If you are interested in developing a red and white wine, or two different varietals, we offer a $200 discount. For example, if you are interested in developing a Chardonnay and a Cabernet Sauvignon label, we would offer a $200 discount reducing the overal cost from $14,000 to $13,800.

Question 11

Do you produce Champagne or sparkling wine?

Accepted Answer

Due to the expense, timeframe, and complicated manufacturing process of champagne, we do not offer this option for Bespoke customers.    Depending on your minimum order quantity, and time restrictions, our patent company - Pacific WIne Services is able to provide custom sparkling wine solutions.

Question 12

How does wine compliance work? Can I become a bespoke customer if I live outside of California?

Accepted Answer

Yes! Many Bespoke customers are located outside of California.    Furthermore, we've partnered with National Wine Compliance to aid Bespoke customers with their compliance needs. This firm is able to provide complete compliance services to Bespoke customers in all 50 states. The fees associated with complaince services are separate than those charged by Bespoke.

Question 13

Can you send me a sample of wine before I place a deposit?

Accepted Answer

Yes, we are able to send a single, 375mL sample of our standard varietals to prospective bespoke customers. These standards varietals include - Cabernet Sauvignon, Chardonnay, Moscato, Grenache (rosé-specific), Syrah and Pinot Grigio.

Question 14

How does the sampling process work? How do I get to determine which wine I want to bottle?

Accepted Answer

Excellent question! Shortly after receiving a signed "service agreement" and initial deposit, we invite new Bespoke customers to visit their favorite wine store and taste several options of the wine they wish to make. Based on this taste review, Bespoke customers then forward their favorite selection to their project manager. Once our team receives this list, we will purchase the same wine and anaylize the sample using our in-house labratory equipment. This analysis will generate a number of vital metrics including - alcohol content, residual sugar levels, PH, acidity, and VA.    Using these numbers, we send each new bespoke client five, 375mL samples of wine via mail. We encourage each client to taste this wine cold, and after it has been aerated. Many client enjoy this experience with friends and family.    After tasting these samples, we have each Bespoke client complete a "tasting feedback summary" which provides important notes and directives to our winemaking team. Using this information, we mail an additional 3 samples for clients to review. After this second shipment, each Bespoke client will confirm their final selection. As confirmation of this selection, we send a "final formulatoin" sample. Once the final formulation is approved, each customer will complete an online "final formulation authorization" form which is maintained by the Bespoke team.    If clients are unable to determine their final formulation within the set number of samples, our team is able to mail more options at the customer's expense. These fees will including winemaker labor and shipping fees.

Question 15

Does Bespoke work with international customers?

Accepted Answer

At the moment, we are not able to provide standard services to international clients.    Depending on order quantity, our partent company - Pacific Wine Services - is able to explore international wine solutions.

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