fREQUENTLY ASKED QUESTIONS
Where is your facility located?
How does pricing work?
We offer a single, base package for all our customers. This package include the following services:
240 bottles (20 cases) of wine comprising one of the following varietals - Cabernet Sauvignon, Chardonnay, Moscato, and Grenache (rosé option).
Consultation with our winemaker and TTB (government) label certification.
Professionally-designed wine label with premium cork and foil (total packaging cost not to exceed $5.60 per bottle).
State-of-the-art bottling operation and temperature-controlled case good storage.
Invitation to visit the winery and partake in winery tour.
Why does the program include 240 bottles?
One standard barrel of wine holds 59 gallons. This translates into 25 cases or 300 bottles of wine. All wine “lots” experience gallonage loss during the process of filtration and bottling. After subtracting this loss, Bespoke customers are guaranteed to received 20 cases of wine (240 bottles). In addition to this guaranteed quantity, we're often able to bottle more wine including partial cases. The average bespoke customer receives 21-22 cases.
I see the word "varietal" on your website. What does that mean?
Varietals are specific types of wine. Some popular varietals include Chardonnay and Cabernet Sauvignon. Fun fact - many popular varietals were developed through the breeding of two “parent” varietals. For example, Cabernet Sauvignon was created through the breeding of Cabernet Franc and Sauvignon Blanc. The Bespoke program requires winemakers to choose one varietal.
How do I get started?
To get started, each customer must complete our "service agreeement" and pay a 40% deposit ($2,800). You can view the contract HERE. You can also complete the our credit card authorization form HERE.
What happens after my wine is bottled?
Once your wine it bottled, it is stored in our temperature-controlled case good storage area. We offer two weeks of free case good storage. After those two weeks, we charge customers a storage fee of $1.00 per case, per month.
Do you offer case good storage?
Yes, the fee is $1.00 per case, per month.
Do you provide fulfillment services?
What is the cost to re-order?
Since all winemaking, label design, and TTB approval costs have been completed during the first Bespoke order, most clients are able to re-order at a substantial discount. More customers are able to re-order at $15-$16 per bottle ($3,600 - $3,840).
If I want to produce more than one type of wine (varietal), how does that work? Is there a discount?
Each Bespoke package requires customers to develop a single “varietal” or type of wine. This creates limitations for people interested in developing a larger assortment of wine, or even a red and white wine simultaneously.
Do you produce Champagne or sparkling wine?
Due to the expense, timeframe, and complicated manufacturing process of champagne, we do not offer this option for Bespoke customers.
How does wine compliance work? Can I become a bespoke customer if I live outside of California?
Yes! Many Bespoke customers are located outside of California.
Can you send me a sample of wine before I place a deposit?
Yes, we are able to send a single, 375mL sample of our standard varietals to prospective bespoke customers. These standards varietals include - Cabernet Sauvignon, Chardonnay, Moscato, Grenache (rosé-specific), Syrah and Pinot Grigio.
How does the sampling process work? How do I get to determine which wine I want to bottle?
Excellent question! Shortly after receiving a signed "service agreement" and initial deposit, we invite new Bespoke customers to visit their favorite wine store and taste several options of the wine they wish to make. Based on this taste review, Bespoke customers then forward their favorite selection to their project manager. Once our team receives this list, we will purchase the same wine and anaylize the sample using our in-house labratory equipment. This analysis will generate a number of vital metrics including - alcohol content, residual sugar levels, PH, acidity, and VA.
Does Bespoke work with international customers?
At the moment, we are not able to provide standard services to international clients.